These Terms and Conditions were updated in March 2014
1. Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Lodge Farm Kitchen uses industry standard practices to safeguard the confidentiality of your personal identifiable information.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will only use the information you provide only for the following purposes.
To send you newsletters and details of offers and promotions in which we believe you will be interested.
To improve the content design and layout of the website.
To perform other such general marketing and promotional focused on our products and activities.
We will never pass on your personal information to third parties other than those financial institutions involved in the processing your payment for our goods.
3. Conditions Of Use
Lodge Farm Kitchen Ltd provides their services to you subject to the following conditions. If you visit our shop at www.lodgefarmkitchenshop.com you accept these conditions. Please read them carefully, Lodge Farm Kitchen Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
4. License and Site Access
Lodge Farm Kitchen Ltd grants you a limited license to access and make personal use of this site. This license does not include any resale or commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Lodge Farm Kitchen Ltd.
5. Product Descriptions
Lodge Farm Kitchen Ltd attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete, reliable or error free.
From time to time there may be information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Please review our other policies posted on this site. These policies also govern your visit to lodgefarmkitchen.com and lodgefarmkitchenshop.com
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed. Our food is zero rated for VAT purposes but our delivery charge includes VAT charged at the prevailing rate.
Our VAT number is GB 971 6609 92
Our minimum order level is £ 40.00 and delivery is free of charge for orders with a value of £ 70.00 or more.
We use a next day courier to deliver all items purchased from lodgefarmkitchenshop.com in insulated boxes and our courier has committed to get your meals to you by midday having picked them up from us at about 3:00 PM the day before. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes can be returned by the courier; they will be left at the delivery address and chargeable to you, the customer.
If you include special delivery requirements at the time you place your order our courier will use their best efforts to follow then as long as they are reasonable.
We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
8. UK Distance Selling Regulations
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery).
9. Refund policy
If you are not happy with any of the meals in your order please contact us - either by emailing us via the Contact Us page of the website or by telephoning 01989 764 422 and asking for Louisa. If I am not available then John or Jenny will be able to help you.
Our aim is for you to be really happy with all of the products you buy from lodgefarmkitchenshop.com so will gladly replace or refund goods that you are not completely satisfied with or which have been damaged in transit to you. Given the perishable nature of our products, however, we can only honour this pledge if you contact us as soon as you open your delivery.
10. Export restrictions
At present Lodge Farm Kitchen Ltd only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Lodge Farm Kitchen and are protected by international copyright laws.